Me: I happen to log in today, and I see a charge on my card that I know is NOT mine.
CC Customer Service: Would you like to add an authorization so it goes through?
Me: Uhm… I’m the only one authorized to use this card. I think there might have been fraud.
CS: Are you sure?
Me: yes because I would never spend $700 on a wig.
CS: I’m sorry there are no other authorized users.
Me: Wait… do you understand what I’m saying?
CS: Yes… but we can’t do anything because it hasn’t posted. Why don’t you call them?
Me: Huh??? I don’t even know who they are… and there isn’t enough info for me to know who to call. There is no number… it just says “India Hair Int’l in New Jersey” and when I google, I don’t get a business under that name. And why isn’t the fraud dept calling me? They called me for a $15 charge last time because it was made in Pennsylvania… This is for over $700 in New Jersey.
CS: Yes… can I help you with anything else?
Me: WHAT??? are you serious?
CS: Yes… I can’t help you at this point unless you want to cancel your card then none of your pending transactions would go through.
Me: (having just made 5 travel arrangements with pending transactions… and just baffled…) So you’re telling me the best thing for me to do is just wait… and then file a dispute after it posts?
CS: Sure. Is there anything else I can help you with?
Me: I don’t even know… Bye…
2 thoughts on “I Can’t Make This Stuff Up…”
Oh my gosh, this made me laugh OUT LOUD!!! Kristina wanted to know what was so funny. I’m so sorry, Glo. You seem to have hit the Customer Service jackpot. Jack. Pot.
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Christiaan: I KNOW!!! i can write a book on all my horrible customer service experiences… i may just start logging them on my blog so i can give you more laughs! 🙂